Privacy Policy
Last updated: January 2025
1. Introduction
RaktTech Solutions (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at rakttech.com or engage our services.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and company name provided through our contact form or email communications.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
- Communications: Any correspondence you send us, including enquiries, project briefs, and support requests.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Send project-related communications and updates
- Improve our website and service offerings
- Comply with legal obligations
- Protect against fraud and unauthorized access
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in operating our website and delivering our services
- When required by law, court order, or governmental authority
- To protect our rights, property, or safety, or the rights of others
5. Data Security
We implement industry-standard security measures to protect your personal information. All data transmitted through our website is encrypted using TLS. We use secure, access-controlled infrastructure and never store sensitive credentials outside of dedicated secret management systems.
6. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. We use only functional and analytics cookies. You can control cookie settings through your browser.
7. Third-Party Services
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of those services. We encourage you to review the privacy policies of any third-party services you access.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Contact enquiry data is retained for a maximum of 3 years unless an ongoing business relationship exists.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Object to processing of your data
- Request restriction of processing
- Data portability where technically feasible
To exercise any of these rights, please contact us at admin@rakttech.com.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact
If you have questions about this Privacy Policy or our data practices, contact us at: admin@rakttech.com